- #Mozyhome mac causes system preferences crash mac os x
- #Mozyhome mac causes system preferences crash software
- #Mozyhome mac causes system preferences crash code
- #Mozyhome mac causes system preferences crash password
#Mozyhome mac causes system preferences crash software
Of course I immediately reported the problem to Mozy, and they replied that Mozy is a Beta software and they are making improvements constantly, and then asked me to send them my Mozy.log file. Unfortunately, the problem with the “Scanning Backup Sets…” is still there.
#Mozyhome mac causes system preferences crash mac os x
Mozy released a new version of the Mac OS X client, so I was eager to try it immediately hoping that it will resolve my problem. Unfortunately, one problem solved and I am able to proceed a bit further in the Configuration Assistant, but now there is another problem where the Mozy client claims to be “Scanning Backup Sets…” and never finishes. As the reader, Marcus pointed out it was a permission problem that Mozy did not adhered to. It did resolve my problem of the Configuration Assistant not recognizing my account. Mozy released a new version of the Mac OS X client. We should be releasing a new version later this week that my help with your problem.
Mozy support has just replied to my 4th inquiry of my problem and said the following: Therefore, aside from voicing my disapproval of their handling of my problem and their failure to recognize my problem, I included screen (included below) shots to show what I am talking about.īecause fo my experience I advise all Mac users to hold off in trying this software/service until Mozy resolve their issue.
#Mozyhome mac causes system preferences crash password
Not to my surprise, the reset of the password did not work. While at the same time gave them the benefit of the doubt and request a reset of my password through the URL they had provided me in a previous reply. What I did was again reply to their email explaining myself the third time. So, either the support representative (“Spencer”) did not read my emails at all or he is not even familiar with their own software workflow. I had already told them that the problem with the Mozy Mac OS X client was right after I installed the client application for the first time, which it began to guide me through their Configuration Assistance, and after the step where I had to enter my Mozy credentials. You can do this by clicking “Configure.” After loading, the configuration will prompt you for the new password.īy this time I was fair upset with their incompetence and the clear failure to read my original email. You can reset your password at you’ve already configured Mozy, you’ll have to change your password on the client. I then receive the following from their support representative:Įven though you can still log into your online account, most people can resolve this issue by resetting their password. So I had to waste time replying to their email reiterating the fact that I was able to log into the Mozy web site. When I clearly stated that I was able to log into the Mozy web site with the same credentials and could not with the Mac OS X client. If you have the right client version and you can’t This means that you’re using either an invalid username or I was surprise and a bit annoyed to receive the follow reply from their support So I followed the advise of the error message and sent an email to Mozy support at their specified email address, asking them for their assistance. I waited a day and then retried, but with the same result.
According to these same press coverages they are the first among these service providers.
Possibly due to all the press that it was getting for finally releasing a Mac OS client.
#Mozyhome mac causes system preferences crash code
So I thought the cryptic error code may means that the Mozy server was busy. Although, using the same credentials I was able to log into the Mozy web site using my browser. This happened right after I entered the credentials for my account. Please try again or contact support code: -2) Unfortunately, right after I down load the Mac OS X client, installed it and began the configuration assistance process I encounters a problem. So when I heard about this online backup tool, “Mozy”, that recently released a Macintosh client, I was excited to give it a run through, before recommending it to my friends. Even so, many of these friends still do not do so, pointing to reasons that doing a backup is too complicated and technical. Over the years I had explained to many friends who use personal computers to perform regular backups of their data.
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